Most website clients want development tasks to be completed for no money and in no time. That’s understandable, of course, but it’s not realistic because building Web pages is as much art as science, and it’s time-consuming (though fun and creative) work that requires significant attention to detail.

To help her clients better understand what’s involved in building web pages, About.com “Guide to Web Design” blogger Jennifer Kyrnin recently wrote an article titled “6 Things Your Web Designer Wants You to Understand.” » read complete article

For those who want to know why things take time, cost money, don’t match printouts, aren’t the exact color you are expecting, and more, we’ve adapted her points as they relate to the work Precision Computing Arts does for our clients. As always, please feel free to contact us with any questions or concerns you might have.

1. Most projects are feasible, given enough money and time.

Chances are, we can do almost anything you want, but there are two big caveats: money and time. If we’ve already done exactly what you’re proposing, the project will cost less and take less time than if you’re asking for something new. We’ll always do our best to give you a ballpark idea about whether something is quick, easy, and inexpensive; whether it’s slow, difficult, and expensive; whether it’s something in between; whether we’re just not sure until we try it; or whether it is beyond our capabilities. Of course, if you change the criteria, that likely will change the money, time, and/or feasibility.

2. Web design is not instantaneous.

We try to create pages that look attractive and load quickly. But this isn’t necessarily easy or fast. A good rule of thumb is to allow about one or two business days for minor changes; a week for medium changes; and even longer for more difficult changes. These rules of thumb may vary a bit with our workload. If it’s light, you typically will enjoy quicker turnaround; if not, you may need to wait a bit. We’ll always do our best to be prompt and to keep you informed about any expected delays.

3. Web design is not print design.

It’s almost impossible to exactly replicate a print design on a website because:

• Different web browsers such as Internet Explorer, Firefox, Chrome, and Safari render pages differently. We do look at our designs in these different browsers and try to create designs that are pleasing, though not necessarily identical, in each one.
• Print designs can count on easily replicated paper sizes, colors, fonts, and so on. With web design, the fonts, colors, and screen sizes people will see can vary considerably.
• Website design involves more than just good looks! It requires careful attention to content, search engine optimization (SEO), navigation, and general usability issues as well.

4. Colors are a challenge.

While printed materials can specify specific color schemes using CMYK standards for ink, computers don’t use CMYK (they use RGB). Even if we exactly convert CMYK to RGB, the colors viewed on your screen still might not look 100% correct because different monitors are calibrated differently, and you may have different monitors, operating systems, Web browsers, room color schemes, and ambient light than we do. All these can affect a Web design in ways that the designer cannot anticipate or do much about. For example, we’ve had people refer to a red color that looks brown to us. Go figure!

5. E-commerce, databases, and other complex web applications can take a lot of time and work and can cost extra.

We employ our “Cool Tools” system to help us implement e-commerce, databases, and other applications as quickly and efficiently as possible. These Cool Tools typically will increase your web hosting charges over the cheap $3-$10 per month services out there. For example, a Cool Tools website with many bells and whistles costs about $20/month, whereas a website with the same bells and whistles plus a shopping cart costs about $40/month.

However, the Cool Tools save you money on development costs, and they enable you to maintain your own site with relative ease and without hand coding in HTML, PHP, or other difficult-to-use alphabet-soup programming languages. For example, adding e-commerce and databases in a typical hand-coded system can be astronomically expensive and take considerable time; with our Cool Tools system, it’s much quicker and less expensive. But you should expect that sites with these extra goodies still will require more work, time, and money than sites without them.

6. Remember why you’ve hired a professional web designer.

A professional web designer usually can get your website up and running faster and better than your typical friend or brother-in-law (unless they, too, are professional web designers). But, you often do get what you pay for (see “IF YOU PAY PEANUTS, YOU GET MONKEYS” blog article by Karalyn Eckerle). We promise to listen to our clients with respect, to consider your comments and suggestions, and to foster a great working relationship with you. We hope you will do the same for us so that your website can show off your company in the best possible way and provide your website’s visitors with a great experience.